Power out?
Burning smell?
We prioritize.

When something’s wrong and you need it handled today.

Half the house just lost power. There’s a fishy smell coming from the panel. A storm took out the mast and the service drop is laying on the ground. The breaker keeps tripping and you’ve already turned everything off you can think of. Whatever it is, you need it prioritized — not slotted into next week.

Submit a priority booking through the website and we’ll move it to the front of the day’s queue. During business hours (Mon–Fri 7am–5pm) we dispatch as fast as we can and we tell you a real ETA, not a made-up one. After-hours and weekend requests get picked up first thing the next business morning. And we have the right gear in the truck to actually fix the problem on the first visit — instead of telling you we have to come back tomorrow with a part.

What we handle as priority calls

• Total or partial power loss— when the neighbors still have power and you don’t, or one side of your panel is dark and the other isn’t
• Burning smells from outlets, switches, or the panel— that smell is melting insulation, and it’s a few minutes from becoming a fire
• Sparking, arcing, or visible flames at any outlet or fixture
• Buzzing, humming, or sizzling soundsfrom electrical equipment that wasn’t making those sounds before
• Exposed or damaged wiring— chewed by rodents, cut into during another contractor’s work, exposed by storm damage
• Water damage near electrical — leak from the roof onto a fixture, water in the panel after a hurricane, flooded outlets
• Storm damage — snapped service masts, downed service drops, tree-on-the-pole, panels destroyed by wind or water
• Breaker won’t reset — could mean a real short on the circuit; we trace it and fix it
• Hot outlets, switches, or breakers — heat means a connection is failing
• Smoking generators or transfer switches — pull the disconnect, submit a priority booking

What to do before we get there

If you’re reading this with an active emergency, here’s the quick triage:

1. If you smell smoke or see flame: get out, call 911, then submit a priority booking once you’re safe
2. If something is hot, smoking, or sparking and you can safely get to the main breaker: turn it off
3. If water is near electrical equipment: don’t touch anything, turn off the main if you can, and don’t use any standing water in the area
4. If a single circuit keeps tripping: leave the breaker off and submit a priority booking — don’t keep resetting it
5. If the entire house is out: check whether neighbors are also out (if so, it’s an Entergy outage — call 1-800-9OUTAGE first; if only you’re out, submit a priority booking)

Storm damage — what we see and how we fix it

After Rita, Ike, Laura, and Delta we’ve seen most of what storms can do to a service. The most common stuff:

• Snapped or pulled service mast — the pipe coming up out of the meter base, with the wires going to the utility. Wind and falling limbs take these out regularly. We rebuild the mast, weatherhead, and service entrance and coordinate with Entergy to re-attach the drop.
• Water in the panel — from a roof leak that happened during the storm, or from rising water on coastal properties. If the panel got wet it has to come out, period — wet contacts corrode and the whole assembly becomes a fire risk.
• Tree on the service drop — coordinate with the tree service to clear, with Entergy to disconnect / reconnect, and we replace whatever is damaged on the customer side.
• Generator that didn’t start when the grid dropped — we troubleshoot, repair, and confirm the unit will run next time.
• Post-flood electrical inspection — even if it looks fine, anything that got submerged needs eyes on it before you put power back to it. We pull the panel, dry and inspect, and certify the system safe to re-energize.

What it costs

Priority calls have a service fee that covers dispatch and the first part of the call:

• Business-hours dispatch (Mon–Fri 7 AM – 5 PM): $150–$200 service call, time-and-materials beyond
• Outlying parishes: small drive surcharge baked into the service call (we’ll tell you the number before we roll)
• Major repairs: most service-call fees credit against final invoice on jobs over $750

Storm damage repair after a named storm is treated separately — we’ll quote the work the same as any other electrical repair, document it in a way that works for insurance claims, and prioritize customers in our service area.